Rockwell Automation 1789-L10_L30_L60 SoftLogix 5800 Controller Installation Instructions - Manual (Page 9)

SoftLogix 5800 Controller 9
Rockwell Automation Publication 1789-IN001K-EN-P - December 2012
Troubleshoot FactoryTalk Activations
There could be several reasons you might have trouble installing
your activations:
•
If you accidentally requested too few concurrent activations for a product, you can
download more new activations for the same Host ID. You cannot download more
activations than you have purchased.
To purchase additional activations, contact your local Rockwell Automation sales office.
•
If you accidentally requested too many concurrent activations for a product, you must
rehost all of the activations, and then request the correct number of activations again.
For example, if you have 50 concurrent activations available for a product, and you
intended to request 10 for a particular Host ID, but accidentally selected 13 in the
Activations Requested list, you cannot return just the three activations you didn't want.
You must rehost all 13 activations, and then download 10 activations to the correct Host
ID.
•
If you accidentally requested activations for the wrong Host ID (computer or dongle),
you must rehost all of the activations you downloaded accidentally, and then request the
activations again for the correct Host ID.
•
If you accidentally requested activations for the wrong product, you must rehost all of
the activations for that product, and then request the activations again.
For example, if you accidentally requested five concurrent activations for Logix Designer
application instead of FactoryTalk View SE software, you must rehost the five activations
for Logix Designer application, and then download five activations for FactoryTalk View
SE software.
To obtain more information, go to the Rockwell Automation Activations Support
website at
https://activate.rockwellautomation.com .
Configure the RSLinx Virtual-backplane Driver
Use RSLinx software to configure the virtual-backplane driver. You do this only once for the
computer.
To install the virtual-backplane driver, follow these steps.
1. In RSLinx software, from the Communications menu, choose Configure Drivers.
IMPORTANT The RSLinx virtual-backplane driver is required for SoftLogix software to operate.