Dell Inspiron 530 - Manual (Page 67)

Solving Problems
67
C HECK THE TELEPHONE LINE CONNECTION —
C HECK THE TELEPHONE JACK —
C ONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK —
U SE A DIFFERENT TELEPHONE LINE —
• Verify that the telephone line is connected to the jack on the modem. (The jack
has either a green label or a connector-shaped icon next to it.)
• Ensure that you feel a click when you insert the telephone line connector into the
modem.
• Disconnect the telephone line from the modem and connect it to a telephone.
Listen for a dial tone.
• If you have other telephone devices sharing the line, such as an answering
machine, fax machine, surge protector, or line splitter, then bypass them and use
the telephone to connect the modem directly to the telephone wall jack. If you are
using a line that is 3 m (10 ft) or more in length, try a shorter one.
R UN THE M ODEM H ELPER DIAGNOSTICS — Click Start , point to All
Programs, and then click Modem Helper. Follow the instructions on the screen to
identify and resolve modem problems. (Modem Helper is not available on all
computers.)
V ERIFY THAT THE MODEM IS COMMUNICATING WITH W INDOWS —
1 Click Start and click Control Panel.
2 Click Hardware and Sound.
3 Click Phone and Modem Options and click the Modems tab.
4 Click the COM port for your modem.
5 Click Properties, click the Diagnostics tab, and then click Query Modem to verify
that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
E NSURE THAT YOU ARE CONNECTED TO THE I NTERNET — Ensure that you have
subscribed to an Internet provider. With the Windows Mail e-mail program open,
click File. If Work Offline has a checkmark next to it, click the checkmark to remove
it and connect to the Internet. For help, contact your Internet service provider.
book.book Page 67 Monday, October 6, 2008 11:28 AM