Reporting safety defects in the united states, In canada, Reporting safety defects in the – Dodge 2015 Durango - User Guide User Manual
Page 211: United states
NOTE:
• A street address is required when ordering manuals (no P.O. Boxes).
• The Owner's Manual and User Guide electronic files are also available on the Chrysler,
Jeep, Ram Truck, Dodge and SRT websites.
• Click on the “For Owners” tab, select “Owner/Service Manuals”, then select your
desired model year and vehicle from the drop down lists.
REPORTING SAFETY DEFECTS IN THE UNITED STATES
If you believe that your vehicle has a defect that could cause a collision or cause injury or
death, you should immediately inform the National Highway Traffic Safety Administration
(NHTSA) in addition to notifying the manufacturer.
If NHTSA receives similar complaints, it may open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it may order a recall and remedy campaign.
However, NHTSA cannot become involved in individual problems between you, your
authorized dealer and the manufacturer.
To contact NHTSA, you may either call the Auto Safety Hotline toll free at 1–888–327–4236
(TTY: 1–800–424–9153), or go to or write to: Administrator,
NHTSA, 1200 New Jersey Avenue, SE., West Building, Washington, D.C. 20590. You can
also obtain other information about motor vehicle safety from
In Canada
If you believe that your vehicle has a safety defect, you should contact the Customer
Service Department immediately. Canadian customers who wish to report a safety defect
to the Canadian government should contact Transport Canada, Motor Vehicle Defect
Investigations and Recalls at 1-800-333-0510 or go to
French Canadian customers who wish to report a safety defect to the Canadian govern-
ment should contact Transport Canada, Motor Vehicle Defect Investigations and Recalls
at 1-800-333-0510 or go to .
C U S T O M E R A S S I S T A N C E
209