Memory problems – Dell Vostro 500 (Mid 2009) User Manual
Page 92
92
Troubleshooting
B
ACK
UP
YOUR
FILES
IMMEDIATELY
U
SE
A
VIRUS
-
SCANNING
PROGRAM
TO
CHECK
THE
HARD
DRIVE
,
FLOPPY
DISKS
,
OR
CD
S
S
AVE
AND
CLOSE
ANY
OPEN
FILES
OR
PROGRAMS
AND
SHUT
DOWN
YOUR
COMPUTER
THROUGH
THE
S
TART
MENU
S
CAN
THE
COMPUTER
FOR
SPYWARE
—
If you are experiencing slow computer
performance, you frequently receive pop-up advertisements, or you are having
problems connecting to the Internet, your computer might be infected with
spyware. Use an anti-virus program that includes anti-spyware protection
(your program may require an upgrade) to scan the computer and remove
spyware. For more information, go to support.dell.com and search for the
keyword spyware.
R
UN
THE
D
ELL
D
IAGNOSTICS
—
If all tests run successfully, the error condition
is related to a software problem (see "Dell Diagnostics" on page 75).
Memory Problems
Fill out the "Diagnostics Checklist" on page 131 as you complete these checks.
CAUTION:
Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
I
F
YOU
RECEIVE
AN
INSUFFICIENT
MEMORY
MESSAGE
—
•
Save and close any open files and exit any open programs you are not using
to see if that resolves the problem.
•
See the software documentation for minimum memory requirements.
If necessary, install additional memory (see "Memory" on page 116).
•
Reseat the memory modules to ensure that your computer is successfully
communicating with the memory (see "Memory" on page 116).
•
Run the Dell Diagnostics (see "Dell Diagnostics" on page 75).
I
F
YOU
EXPERIENCE
OTHER
MEMORY
PROBLEMS
—
•
Reseat the memory modules to ensure that your computer is successfully
communicating with the memory (see "Memory" on page 116).
•
Ensure that you are following the memory installation guidelines (see
"Memory" on page 116).
•
Run the Dell Diagnostics (see "Dell Diagnostics" on page 75).
book.book Page 92 Thursday, August 7, 2008 5:00 PM