Dell Serial Attached SCSI 5iR Integrated and Adapter - Manual (Page 37)

Troubleshooting 35
Troubleshooting
To get help with problems with your Dell™ Serial-Attached SCSI (SAS) 5/iR controller, you can
Contact Dell or access the Dell Support website at support.dell.com.
BIOS Boot Order
If you intend to boot to the controller, ensure it is set appropriately in the system's BIOS boot order.
See your system documentation for more information.
General Problems
Table 6-1. General Problems
Problem Suggested Solution
The controller displays in Windows
®
Device
Manager but has a yellow bang (exclamation point).
Reinstall the driver. See the driver installation
procedures in "Driver Installation" on page 19.
The controller does not appear in Windows Device
Manager. Turn off the system and reseat the controller. Turn on
the system.
No Physical Disks Found message appears
during a CD installation of Microsoft
®
Windows
2000 Server, Windows Server
®
2003, or
Windows XP.
The message appears due to one of the following
reasons:
• The driver is not supported on the operating system.
• The controller BIOS is disabled.
• Physical disks are not connected or seated properly.
The corresponding solutions to the three causes of the
message are:
• Press <F6> to install the Device Driver
during installation.
• Enter the BIOS Configuration Utility to enable
the BIOS. See "SAS 5/iR BIOS" on page 27.
• Verify if the physical disks are connected or
seated properly.
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