Troubleshooting system memory – Dell PowerEdge 1500SC User Manual
Page 27
8.
Turn on the system including any attached peripherals.
9.
Run the Quick Tests in system diagnostics. If the problem still exists, go to step 10.
10.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
11.
Remove the right-side cover (see "
").
12.
Remove all expansion cards installed in the system (see "
Removing an Expansion Card
" in "Installing System Board Options").
13.
Replace the right-side cover (see "
14.
Turn on the system including any attached peripherals.
15.
Run the Quick Tests in system diagnostics.
If the tests do not complete successfully, see "
Getting Help
," for information on obtaining technical assistance.
16.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
17.
Remove the right-side cover (see "
").
18.
Reinstall one of the expansion cards you removed in step 12 (see "
Installing an Expansion Card
" in "Installing System Board Options").
19.
Repeat steps 13 through 18 for each of the remaining expansion cards.
If you have reinstalled all of the expansion cards and the Quick Tests are still failing, see "
Getting Help
," for information on obtaining technical
assistance.
Troubleshooting System Memory
Problem
l
Faulty memory module
l
Faulty system board
Action
1.
Turn on the power to the system, including any attached peripherals.
If there are no error messages, go to step 17.
2.
Enter the System Setup program to check the system memory setting.
See "Using the System Setup Program," in the User's Guide for instructions.
3.
If the amount of memory does match the system memory setting, go to step 17.
4.
Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.
5.
Remove the system's right-side cover (see "
").
6.
Remove the memory module cooling shroud (see "
Cooling Shrouds
" in "Installing System Board Options").
7.
Reseat the memory modules in their sockets.
8.
Install the memory modules cooling shroud (see "
Cooling Shrouds
" in "Installing System Board Options").
9.
Replace the system's right-side cover, reconnect the system to power, and turn on the system.
10.
Enter the System Setup program and check the system memory again.
If the amount of memory installed does not match the system memory setting, then perform the following steps:
a.
Turn off the system.
b.
Remove the right-side cover.
c.
Remove the memory modules cooling shroud.
d.
Go to step 12.
11.
Reboot the system, and observe the monitor screen and the Num Lock, Caps Lock, and Scroll Lock indicators on the keyboard.
If the monitor screen does remain blank, and the Num Lock, Caps Lock, and Scroll Lock indicators on the keyboard remain on:
a.
Turn off the system.
b.
Remove the right-side cover.
c.
Remove the memory modules cooling shroud.
d.
Go to step 12.
CAUTION:
See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information document.