Dell Latitude C800 - Manual (Page 101)

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Limited Warranty and Return Policy: Dell
™
Latitude
™
C800 User's Guide
Three-Year Limited Warranty (U.S. Only)
Dell Computer Corporation ("Dell") manufactures its hardware products from parts and components that are new or equivalent to new in
accordance with industry-standard practices. Dell warrants that the hardware products it manufactures will be free from defects in materials and
workmanship. The limited warranty term is three years beginning on the date of invoice, as described in the following text.
Damage due to shipping the products to you is covered under this limited warranty. Otherwise, this limited warranty does not cover damage due to
external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Dell, usage not in accordance with
product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by
Dell.
This limited warranty does not cover any items that are in one or more of the following categories: software; external devices (except as specifically
noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through
Dell's system integration department; accessories or parts that are not installed in the Dell factory; or DellWare ™ products. Monitors, keyboards,
and mice that are Dell-branded or that are included on Dell's standard price list are covered under this limited warranty; all other monitors,
keyboards, and mice (including those sold through the DellWare program) are not covered. Batteries for portable computers are covered only
during the initial one-year period of this limited warranty.
Coverage During Year One
During the one-year period beginning on the invoice date, Dell will repair or replace products covered under this limited warranty that are returned
to Dell's facility. To request warranty service, you must contact Dell's Customer Technical Support within the warranty period. See "
Contacting Dell "
to find the appropriate contact information for obtaining customer assistance. If warranty service is required, Dell will issue a Return Material
Authorization Number. You must ship the products back to Dell in their original or equivalent packaging, prepay shipping charges, and insure the
shipment or accept the risk of loss or damage during shipment. Dell will ship the repaired or replacement products to you freight prepaid if you use
an address in the continental U.S., where applicable. Shipments to other locations will be made freight collect.
Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various manufacturers in performing warranty
repairs and building replacement products. If Dell repairs or replaces a product, its warranty term is not extended.
Coverage During Years Two and Three
During the second and third years of this limited warranty, Dell will provide, on an exchange basis and subject to Dell's Exchange Policy in effect on
the date of the exchange, replacement parts for the Dell hardware product(s) covered under this limited warranty when a part requires
replacement. You must report each instance of hardware failure to Dell's Customer Technical Support in advance to obtain Dell's concurrence that
a part should be replaced and to have Dell ship the replacement part. Dell will ship parts (freight prepaid) if you use an address in the continental
U.S., where applicable. Shipments to other locations will be made freight collect. Dell will include a prepaid shipping container with each
replacement part for your use in returning the replaced part to Dell. Replacement parts are new or reconditioned. Dell may provide replacement
parts made by various manufacturers when supplying parts to you. The warranty term for a replacement part is the remainder of the limited
warranty term.
You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to
pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell's Exchange Policy in effect on the date of
the exchange.
You accept full responsibility for your software and data. Dell is not required to advise or remind you of appropriate backup and other procedures.
General Provisions
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM
STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE
IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED
WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH
ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH PERIOD.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE
PRECEDING LIMITATION MAY NOT APPLY TO YOU.
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR
INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING
Three-Year Limited Warranty (U.S. Only) One-Year End-User Manufacturer Guarantee (Latin America and
the Caribbean Only)
Three-Year LimitedWarranty (Canada Only) "Total Satisfaction" Return Policy (U.S. and Canada Only)
NOTE: Before you ship the product(s) to Dell, back up the data on the hard-disk drive(s) and any other storage device(s) in the product(s).
Remove any removable media, such as diskettes, CDs, or PC Cards. Dell does not accept liability for lost data or software.