Dell PowerVault 124T User Manual

Page 53

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Troubleshooting: Dell PowerVault 124T DLT VS160 Autoloader User's Guide

file:///T|/htdocs/stor-sys/124T/en/124tvs16/trouble.htm[12/5/2012 10:26:08 AM]

47

EEROM Chksum Error

Contact

support.dell.com

.

48

Fan Sense Motion Error

Verify that the main fan is moving freely when the unit is on.

If the previous step fails, contact

support.dell.com

49

Offline

Diagnostics controlling system. No action required.

4A

Host Lock Prevents Eject

Host backup software has issued PREVENT/ALLOW MEDIUM REMOVAL command,

often called a "lock" by the host backup software.

Issue an Unlock command through the host backup software, or power

cycle the autoloader using the Operator Control Panel power button to clear

the lock setting.

4B

Open Front

All motor movement, including picker and magazine rotation, has been disabled

for safety reasons.

Verify the magazine or magazine blank is completely inserted on both the

left and right sides of the autoloader.

Replace magazine or magazine blank (try a second one if possible).

If the Random Moves test failed, see steps above for necessary actions.

If all previous steps fail, contact

support.dell.com

.

4C

Over Temp

Verify the temperature of the autoloader inlet air is within specification.

Clear debris from all openings of the autoloader, both in front and back.

Verify that the fan is working.

If all previous steps fail, contact

support.dell.com

.

TCP/IP Stack and Task Error Types

50

IP Stack Panic

Verify that the autoloader is connected to the correct network.

Verify that the network is properly configured (i.e. no loop-back condition

exists).

Verify that the autoloader operates correctly when properly configured and

attached directly to a host system using a cross-over cable.

If all previous steps fail, contact

support.dell.com

.

51

IP Stack Memory Allocation

Error

52

IP Stack Can't Free Memory

53

Stack DTrap Occurred

Loader Task Error Types

60

Drive Init Failed

Check

support.dell.com

for PowerVault 124T firmware updates.

Check the TapeAlert log for more specific drive error information. Refer to

Table 3

for recommended actions.

Power cycle the autoloader using the front panel power button and retry

the operation.

If all previous steps fail, contact

support.dell.com

.

61

Drive Login Error

62

Drive Logout/Unexpected

Error

63

Drive Command Failed

64

Drive Response Timeout

65

Command Flushed From

Queue

66

Drive Manager Not In

Correct State

67

Drive Reporting Not Ready

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