Dell PowerVault MD3820f - Manual (Page 42)

4. Remove the RAID controller module and verify that the pins on backplane and RAID controller
module are not bent.
5. Reinstall the RAID controller module and wait for 30 seconds.
6. Check the RAID controller module status LED.
7. Replace the RAID controller module.
8. Turn on the host server.
If the problem is not resolved, see Getting Help .
If Both LEDs for any Given FC IN Port are Unlit
1. Turn off the host server, storage arrays, and expansion enclosures.
2. Reseat the RAID controller module and reconnect cables on the storage array and the host server.
3. Restart the storage array and wait until the array is fully booted.
4. Turn on the host server.
5. Recheck the LEDs of the affected port(s). Replace the fibre optic cables of any port(s) where both
LEDs are unlit.
NOTE: The SAS OUT status LED must be green.
If the problem is not resolved, see Getting Help .
Troubleshooting Physical Disks
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
1. Check the storage array profile to ensure that the most current version of the firmware is installed.
For more information, see the Support Matrix at dell.com/support/manuals.
2. Remove the physical disk from the system.
NOTE: You must ensure that you check the physical disk indicators before removing the faulty
physical disk from the system.
3. Check the physical disks and the midplane to ensure that the connectors are not damaged.
4. Reinstall the physical disk.
5. If the problem is not resolved, replace the failed physical disk.
If the problem persists, see Getting Help .
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