5 troubleshooting, 1 resolving 10gbe ptm power problems, 2 resolving link connectivity problems – Dell POWEREDGE M1000E User Manual

Page 24: Chapter 5 troubleshooting, Resolving 10gbe ptm power problems, Resolving link connectivity problems, 5troubleshooting

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Software User’s Manual

Rev 1.00

Troubleshooting

This section provides troubleshooting information for common error conditions. If the described
procedure does not solve the problem, please contact your Dell representative for assistance.

Please use the following table to identify the required correctional operation:

5.1

Resolving 10GbE PTM Power Problems

Make sure the system is powered on.

Take out the 10GbE PTM, wait for 10 seconds and plug it back in.

5.2

Resolving Link Connectivity Problems

1. Check that external cables and/or optical modules are properly inserted.
2. Make sure the cables/modules are supported by the 10GbE PTM.
3. Log in to 10GbE PTM CLI and run the “show port link” command. Check the status of the

downlink and uplink in the relevant port – see

Section 3.7.2

for details.

a. If a blade is inserted but not recognized by the 10GbE PTM – restart the network device in the blade and

check again. Reboot the blade if the problem is not resolved.

b. If an Ethernet NIC or switch is connected to an 10GbE PTM external port but the link is down for the

10GbE PTM external port – check cables/modules connectivity in the external device and reboot the exter-
nal device if not resolved.

If none of the above resolves the issue – reboot the 10GbE PTM through the CMC CLI using the
following command:

Table 6 - Error Conditions and Correctional Operation

Error Condition

Correctional Operation

10GbE PTM power LED does not turn on See