Dell UP2414Q Monitor - Manual (Page 55)

Troubleshooting

55
Product Specific Problems
Specific
Symptoms What You
Experience
Possible Solutions
Screen image
is too small Image is
centered on
screen, but
does not fill
entire viewing
area • Check the Aspect Ratio setting in
Display Settings OSD.
• Reset the monitor to Factory Settings.
Cannot
adjust the
monitor with
the buttons
on the front
panel OSD does not
appear on the
screen • Turn Off the monitor, unplug the power
cord, plug back, and then turn On the
monitor.
No Input
Signal when
user controls
are pressed No picture,
the LED light
is white • Check the signal source. Ensure the
computer is not in the power saving
mode by moving the mouse or pressing
any key on the keyboard.
• Check to make sure Video Source to
DisplayPort or Mini DisplayPort or HDMI
is powered and playing video media.
• Check whether the signal cable is
plugged in properly. Re-plug the signal
cable if necessary.
• Reset the computer or video player.
The picture
does not fill
the entire
screen. The picture
cannot fill
the height or
width of the
screen • Due to different video formats (aspect
ratio) of DVDs, the monitor may display
in full screen.
• Run the built-in diagnostics.
Unable to
see Post-
screen or
Vbios setting May miss the
post screen
or Vbios
setting during
boot up • Disable sleep mode in monitor and
reboot PC.
Turn Off the Monitor Sleep in Energy
Settings OSD, then reboot the PC to
show the Post-screen or Vbios.