Dell A960 All In One Personal Printer - Manual (Page 71)

Tr o u b l e s h o o t i n g 7 1
Anytime your printer has a problem, make sure:
• Your printer is on.
• The scanner is unlocked. For help locating the scanner lock, see the picture of the
printer on page 11.
• You removed the stickers and tape from the bottom of the ink cartridges. For help, see
the Setup Diagram.
• The paper is loaded correctly. For help, see "Loading Paper" on page 25
• You installed both of the ink cartridges. The Dell AIO Printer A960 only works if you
have both cartridges installed. For help installing the cartridges, see the Setup
Diagram.
• Disconnect, and then reconnect both ends of the USB cable. For help, see the Setup
Diagram.
• Unplug the power supply from the electrical outlet. Reconnect the power supply (see
your setup documentation). Turn the power on.
• Restart your computer. If problems persist, see “Uninstalling and reinstalling the
software” in your User’s Guide. For help accessing your User’s Guide, see page 13.
Document Does Not Print
• Make sure the cartridges are properly installed.
• Use an undamaged USB cable.
• Check your printer status to make sure your document is not being held or paused. To
check printer status:
a Click Start →
Control Panel
→ Printers and Other Hardware →
Printers and Faxes
(Windows XP).
Click Start
→
Settings
→
Printers and Faxes or Printers (Windows 2000).
b Double-click the Dell AIO Printer A960 icon, and then click Printer.
c Click Printer, and make sure no check mark appears next to Pause Printing.
• Print a test page:
a Click Start → All Programs (or Programs) → Dell Printers → Dell AIO Printer
A960 → Dell Printer Solution Center.
b Click the Maintenance tab.
c From the Maintenance tab, click Print a test page.