Dell Dimension 2300 - Manual (Page 39)

Solving Problems 39
A program crashes repeatedly
HINT: Software usually
includes installation
instructions in its
documentation or on a
floppy disk or CD.
A program is designed for an earlier Windows operating system
A solid blue screen appears
Other software problems
C HE C K T H E S O F T W A RE D O CU M EN T A T IO N — Many software
manufacturers maintain websites with information that may help you solve the
problem. Ensure that you properly installed and configured the program. If
necessary, uninstall and then reinstall the program.
R U N T H E P R O GR A M C O M P A T I B I L IT Y W IZ AR D —
Windows XP provides a Program Compatibility Wizard that configures a
program so it runs in an environment similar to non-Windows XP operating
system environments.
1 Click the Start button, point to All Programs → Accessories, and then click
Program Compatibility Wizard.
2 In the welcome screen, click Next.
3 Follow the instructions on the screen.
T UR N T H E C O M P UT E R O F F — If the computer does not respond to a
keystroke or a proper shutdown, press the power button for at least 8 to 10
seconds until the computer turns off. Press the power button again to restart the
computer. The chkdsk program automatically runs during the start-up process.
Follow the instructions on the screen.
C HE C K THE S O F T W A R E D O C UM E NT A T I O N O R C O NT A C T THE S O F T W A R E
MA N UF AC T U R ER F O R T R OU B L E S H O O T IN G I NF O RM A T I ON
B AC K U P Y O UR F I L E S IM ME D I A T E LY — If your computer has a CD-RW
drive or a zip drive installed, see the drive’s documentation for instructions.