Dell Dimension 2300 - Manual (Page 40)

40 Solving Problems
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.dell.com | support.dell.com
Other technical problems
E NSU R E T H A T Y O U HA V E NO T MA D E A N E R R O R W H I L E E N T E RI N G
D A T A — See the program documentation to make sure that the values or
characters you are entering are valid.
C HE C K F O R V IR US E S — Use a virus-scanning program to check the hard
drive, floppy disks, or CDs.
R E S T AR T T H E C O MP U T E R — Save and close any open files, exit any open
programs, and then shut down your computer through the Start menu instead of
pressing the power button. Otherwise, you may lose data.
C HE C K F O R C OM P A T IB I LI T Y —
• Ensure that the program is compatible with the operating system installed on
your computer and that your computer meets the minimum hardware
requirements needed to run the software. See the software documentation for
information.
• If necessary, uninstall and then reinstall the program.
E NSU R E T H A T Y O U P R O PE R L Y IN STA LL ED A ND C O NFI G UR E D THE
P R O GR A M — See the software documentation for information. If necessary,
uninstall and then reinstall the program.
G O T O T H E D E L L S UP P O R T W EB S I T E — Go to support.dell.com for help
with general usage, installation, and troubleshooting questions.The support
website offers several different tools to help you, such as Dell Forum—a chat
room where you can communicate with other Dell customers about their
computers and gain access to technical support through e-mail. See "Dell
Support Website" for more information about the website (see page 14). See
"Dell Technical Support Policy (U.S. Only)" on page 92 for a description of the
hardware and software support provided by Dell.
C A L L D E L L — If you cannot solve your problem by using the Dell Support
website or e-mail service, call Dell for technical assistance (see page 93). See
"Dell Technical Support Policy (U.S. Only)" on page 92 for a description of the
hardware and software support provided by Dell.