Dell PowerVault 124T - Manual (Page 43)

Operator Control Panel Error Display
The Operator Control Panel (OCP) is used for operator input, and to display status and error information output. Errors generated by the autoloader hardware
result in error codes unique to the Dell PowerVault 124T. These errors codes are displayed on the OCP along with a brief description of the error. Further
information and recommended actions for Dell PowerVault 124T error codes can found in
Table 2 .
Errors generated by the internal tape drive are presented in terms of industry standard TapeAlerts. TapeAlerts are also displayed on the OCP along with a
brief description of the error. Further information and recommended actions for tape drive TapeAlerts can be found in
Table 3 .
Checking for Errors
Errors are problems that occur while operating the autoloader. They prevent the autoloader from completing a specific action. When an error occurs, two
things can happen:
l An error message appears on the Operator Control Panel (OCP) and on the Remote Management Unit (RMU) screen.
l No error message appears, but the autoloader fails to complete the action.
l Verify that LUN scanning is enabled on the host bus adapter.
l Contact support.dell.com .
The autoloader does not
communicate with the host
system through the Ethernet. A problem with either the Ethernet
cabling or network configuration is
preventing communication. l Verify that the Ethernet cable is connected to the correct hub.
l Verify the Ethernet configuration settings through the front panel LCD . If
the DHCP server is available, Ethernet status should indicate DHCP,
otherwise, you must set a unique static IP address and a sub-net mask.
The static IP address of the autoloader must be on the same sub-net as
the host.
l If connected directly to the host system, a cross-over cable must be used.
l Power off the autoloader by turning off the system from the front panel
LCD, wait at least 10 seconds, and turn it back on.
l Contact support.dell.com .
The application software reports
a failure locating a piece of media
or fails to move a piece of media
as requested. The current host backup software or
autoloader inventory has been lost. l Use the Remote Management Unit tool and verify that the media is in the
expected location internal to the autoloader.
l Using the Remote Management Unit diagnostic tool, execute the Loader
Inventory Test test.
l Using the Remote Management Unit diagnostic tool, execute the Random
Moves test. Note: a minimum of two pieces of media are required for this
test.
l Issue an Autoloader Reset either by using the Remote Management Unit
Diagnostic page Autoloader Reset or by turning the power off from the
front panel.
l Retry inventory within the software application.
l Contact support.dell.com .
The application software reports
an error while reading or writing
a piece of media. The current media is defective, or the
internal tape drive needs to be
cleaned. l Try a different piece of media.
l Use a cleaning cartridge to clean the internal tape drive.
l Issue an Autoloader Reset either by using the Remote Management Unit
Diagnostic page Autoloader Reset, or cycle the power from the front
panel.
l Retry the job within the software application.
l Contact support.dell.com .
Other failures occur. l Refer to Operator Control Panel Error Display for error-specific instruction.
l Issue an Autoloader Reset either by using the Remote Management Unit
Diagnostic page Autoloader Reset, or by turning the power off from the
front panel LCD.
l Contact support.dell.com .