Dell PowerVault 124T User Manual

Page 46

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l

If the Random Moves test failed, see steps above for necessary actions.

l

Power cycle the autoloader and re-run the failed test. See

Contacting Dell

if failure recurs.

Tape Drive Error Types

3A

Drive Reset Error

Check the TapeAlert log for more specific drive error information. Refer to

Table 3

for recommended actions.

3B

Drive HW Error

3C

Drive Cleaning Required

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Perform cleaning by loading a valid cleaning cartridge into the drive. If a slot is available to be
dedicated for a cleaning cartridge, this operation can be enabled to run automatically within the
Remote Management Unit Configuration page.

l

Check the TapeAlert log for more specific drive error information. Refer to

Table 3

for recommended

actions.

l

If the drive continues to request cleaning, see

Contacting Dell

.

3D

General Drive Error

l

Check the TapeAlert log for more specific drive error information. Refer to

Table 3

for recommended

actions.

l

If the drive is logging Read/Write errors, repeat the operation with new media.

l

If the drive fails with two different pieces of media, see

Contacting Dell

.

3E

Drive Load Error

l

Perform cleaning by loading a valid cleaning cartridge into the drive. If a slot is available to be
dedicated for a cleaning cartridge, this operation can be enabled to run automatically within the
Remote Management Unit Configuration page.

l

Try to load a different piece of media.

l

If the operation fails with two different pieces of media, see

Contacting Dell

.

3F

Drive Unload Error

Drive/Media Error Types

40

Media Threading Error

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Check the TapeAlert log for more specific drive error information. Refer to

Table 3

for recommended

actions.

l

Verify that a valid cartridge type is in use.

l

Repeat operation with a new piece of media.

l

If the operation fails with two different pieces of media, see

Contacting Dell

.

41

Media Unthreading Error

42

Media (MAM) Info Error

43

Invalid Media Type

44

Expired Cleaning Media

45

Unknown Media Error

46

Drive/Media Error

Miscellaneous Error Types

47

EEROM Chksum Error

Contact

support.dell.com

.

48

Fan Sense Motion Error

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Verify that the main fan is moving freely when the unit is on.

l

If the previous step fails, see

Contacting Dell.

49

Offline

Diagnostics controlling system. No action required.

4A

Host Lock Prevents Eject

Host backup software has issued PREVENT/ALLOW MEDIUM REMOVAL command, often called a "lock" by the
host backup software.

l

Issue an Unlock command through the host backup software, or power cycle the autoloader using the
Operator Control Panel power button to clear the lock setting.

4B

Open Front

All motor movement, including picker and magazine rotation, has been disabled for safety reasons.

l

Verify the magazine or magazine blank is completely inserted on both the left and right sides of the
autoloader.

l

Replace magazine or magazine blank (try a second one if possible).

l

If the Random Moves test failed, see steps above for necessary actions.

l

If all previous steps fail, see

Contacting Dell

.

4C

Over Temp

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Verify the temperature of the autoloader inlet air is within specification.

l

Clear debris from all openings of the autoloader, both in front and back.

l

Verify that the fan is working.

l

If all previous steps fail, see

Contacting Dell

.

TCP/IP Stack and Task Error Types

50

IP Stack Panic

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Verify that the autoloader is connected to the correct network.

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Verify that the network is properly configured (i.e. no loop-back condition exists).

51

IP Stack Memory Allocation

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