Dell OptiPlex 960 (Late 2008) - Manual (Page 49)

Troubleshooting Tips
49
Other software problems
C HECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE
MANUFACTURER FOR TROUBLESHOOTING INFORMATION —
• Ensure that the program is compatible with the operating system installed
on your computer.
• Ensure that your computer meets the minimum hardware requirements
needed to run the software. See the software documentation for
information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
Dell Technical Update Service
The Dell Technical Update service provides proactive e-mail notification of
software and hardware updates for your computer. To enroll for the Dell
Technical Update service, go to support.dell.com/technicalupdate.
Dell Diagnostics
CAUTION:
Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer.
Starting the Dell Diagnostics From Your Hard Drive
1 Ensure that the computer is connected to a working electrical outlet.
2 Turn on (or restart) your computer.
3 When the DELL
™
logo appears, press <F12> immediately. Select
Diagnostics from the start menu and press <Enter>.
NOTE:
If you wait too long and the operating system logo appears, continue to
wait until you see the Microsoft
®
Windows
®
desktop, and then shut down
your computer and try again.
NOTE:
If you see a message stating that no diagnostics utility partition has
been found, run the Dell Diagnostics from the Drivers and Utilities media.
4 Press any key to start the Dell Diagnostics from the diagnostics utility
partition on your hard drive, and follow the instructions on the screen.