Dell Inspiron 8500 - Manual (Page 176)

176 Appendix
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How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your packing slip or invoice, except
that the limited warranty on Dell-branded batteries lasts only 1 year and the limited warranty
on the lamps for Dell-branded projectors lasts only 90 days. The limited warranty begins on the
date of the packing slip or invoice. The warranty period is not extended if we repair or replace a
warranted product or any parts. Dell may change the terms and availability of limited
warranties, at its discretion, but any changes will not be retroactive (that is, the warranty terms
in place at the time of purchase will apply to your purchase).
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table.
Please also have your Dell Service Tag or order number available.
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of all other limited
warranties: During the 90 days of the 90-day limited warranty and the first year of all other
limited warranties, we will repair any Dell-branded hardware products returned to us that prove
to be defective in materials or workmanship. If we are not able to repair the product, we will
replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include
with your return. You must return the products to us in their original or equivalent packaging,
prepay shipping charges, and insure the shipment or accept the risk if the product is lost or
damaged in shipment. We will return the repaired or replacement products to you. We will pay
to ship the repaired or replaced products to you if you use an address in Canada. Otherwise, we
will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will notify you and
inform you of service alternatives that are available to you on a fee basis.
Individual Home Consumers; Home Office
and Small Business Customers: Canada Only
Technical Support and Customer Service 1-800-847-4096
Medium, Large, and Global Commercial
Customers; Government, Education, and
Healthcare Customers; and Value-Added
Resellers (VARs):
Technical Support 1-800-387-5757
Customer Service 1-800-326-9463
Government or Education Customers, or
Individual Home Consumers who purchased
through an Employee Purchase Program:
Technical Support 1-800-387-5757
Customer Service 1-800-326-9463 (Extension 8221 for
Individual Consumers)
Dell-Branded Memory 1-888-363-5150