Dell Inspiron 3500 - Manual (Page 112)

5-4 Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide
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Dell’s industry-leading hardware technical-support service is available 24 hours a day,
seven days a week, to answer your questions about Dell hardware.
Our technical support staff pride themselves on their track record: more than 90 per-
cent of all problems and questions are taken care of in just one toll-free call, usually in
less than 10 minutes. When you call, our experts can refer to records kept on your
Dell system to better understand your particular question. Our technical support staff
use computer-based diagnostics to provide fast, accurate answers to questions.
To contact Dell’s technical support service, first refer to the section titled “Before You
Call” and then call the number for your country as listed in “Dell Contact Numbers”
found later in this chapter. (For information about receiving technical assistance in the
U.K., refer to the
Placing a Service Call card that came with your computer.)
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If you have a problem with your order, such as missing parts, wrong parts, or incorrect
billing, contact Dell Computer Corporation for customer assistance. Have your invoice
or packing slip handy when you call. For the telephone number to call, refer to “Dell
Contact Numbers” found later in this chapter.
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If you need information about additional products available from Dell Computer Corpo-
ration, or if you would like to place an order, visit Dell’s World Wide Web site at
www.dell.com/. For the telephone number to call to speak to a sales specialist, refer
to “Dell Contact Numbers” found later in this chapter.
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Prepare all items being returned, whether for repair or credit, as follows:
1. Call Dell to obtain an authorization number, and write it clearly and prominently
on the outside of the box.
For the telephone number to call, refer to “Dell Contact Numbers” found later in
this chapter.
2. Include a copy of the invoice and a letter describing the reason for the return.
3. Include a copy of the Diagnostics Checklist indicating the tests you have run and
any error messages reported by the Dell Diagnostics.
4. Include any accessories that belong with the item(s) being returned (power
cables, software diskettes, guides, and so on) if the return is for credit.