Dell XPS M1730 (M1730, Late 2007) - Manual (Page 8)

8
Contents
13 Troubleshooting
. . . . . . . . . . . . . . . . . . .
107
Dell Technical Update Service . . . . . . . . . . . . . 107
Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . 107
Dell Support Utility . . . . . . . . . . . . . . . . . . . 111
Drive Problems . . . . . . . . . . . . . . . . . . . . . 112
Optical drive problems . . . . . . . . . . . . . . . 113
Hard drive problems . . . . . . . . . . . . . . . . 114
E-Mail and Internet Problems . . . . . . . . . . . . . . 114
Error Messages . . . . . . . . . . . . . . . . . . . . . 115
ExpressCard Problems . . . . . . . . . . . . . . . . . 120
IEEE 1394 Device Problems . . . . . . . . . . . . . . . 121
Keyboard Problems . . . . . . . . . . . . . . . . . . . 121
External Keyboard problems . . . . . . . . . . . . 122
Unexpected characters . . . . . . . . . . . . . . 123
Lockups and Software Problems . . . . . . . . . . . . 123
The computer does not start . . . . . . . . . . . . 123
The computer stops responding . . . . . . . . . . 123
A program stops responding or crashes repeatedly 123
A program is designed for an earlier Microsoft
®
Windows
®
operating system . . . . . . . . . . . . . . . . . . 124
A solid blue screen appears . . . . . . . . . . . . 124
Dell MediaDirect problems . . . . . . . . . . . . . 124
Other software problems . . . . . . . . . . . . . . 125
Memory Problems . . . . . . . . . . . . . . . . . . . . 126
Network Problems . . . . . . . . . . . . . . . . . . . . 126
Mobile Broadband (Wireless Wide Area Network [WWAN]) 127
book.book Page 8 Monday, April 14, 2008 4:23 PM