Dell Inspiron 13z (N301z, Mid 2010) User Manual

Page 56

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54

Using Support Tools

Starting Dell Diagnostics From Your
Hard Drive

The Dell Diagnostics is located on a hidden

diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display

a screen image, contact Dell (see

“Contacting Dell” on page 73).

Ensure that the computer is connected to an

1.

electrical outlet that is known to be working

properly.
Turn on (or restart) your computer.

2.

When the DELL

3.

logo appears, press <F12>

immediately. Select Diagnostics from the

boot menu and press <Enter>. This may

invoke the Pre-Boot System Assessment

(PSA) on your computer.

NOTE: If you wait too long and the operating

system logo appears, continue to wait until

you see the Microsoft

®

Windows

®

desktop;

then, shut down your computer and try again.

NOTE: If you see a message stating that no

diagnostics utility partition has been found,

run the Dell Diagnostics from the

Drivers

and Utilities disc.

If PSA is invoked:

The PSA will start running tests.

a.

If the PSA completes successfully, the

b.

following message is displayed:

“No

problems have been found

with this system so far.

Do you want to run the

remaining memory tests? This

will take about 30 minutes

or more. Do you want to

continue? (Recommended).”

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