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128
Getting Help
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You are responsible for paying shipping expenses. You are also responsible for insuring any product
returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.)
packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at Dell’s receiving dock
and returned to you.
Before You Call
NOTE:
Have your Express Service Code ready when you call. The code helps Dell’s automated-support
telephone system direct your call more efficiently. You may also be asked for your Service Tag (located
on the back or bottom of your computer).
Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 129). If
possible, turn on your computer before you call Dell for assistance and call from a telephone at or
near the computer. You may be asked to type some commands at the keyboard, relay detailed
information during operations, or try other troubleshooting steps possible only at the computer
itself. Ensure that the computer documentation is available.
CAUTION:
Before working inside your computer, follow the safety instructions in your
Product
Information Guide.
Contacting Dell
For customers in the United States, call 800-WWW-DELL (800-999-3355).
NOTE:
If you do not have an active Internet connection, you can find contact information on your
purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies
by country and product, and some services may not be available in your area. To contact Dell for
sales, technical support, or customer service issues:
1
Visit support.dell.com.
2
Verify your country or region in the Choose A Country/Region drop-down menu at the
bottom of the page.
3
Click Contact Us on the left side of the page.
4
Select the appropriate service or support link based on your need.
5
Choose the method of contacting Dell that is convenient for you.