Dell Precision 470 - Manual (Page 131)

Tools to Help Solve Problems: Dell Precision Workstation 470 and 670 Computers User's Guide
file:///T|/htdocs/systems/ws670/EN/ug_en/advtrbl.htm[3/20/2013 9:31:57 AM]
Back to Contents Page
Tools to Help Solve Problems
Dell Precision™ Workstation 470 and 670 Computers User's Guide
Troubleshooting Tips
System Lights
Diagnostic Lights
Beep Codes
Error Messages
Dell Diagnostics
Drivers
Using Microsoft® Windows® XP System Restore
Resolving Software and Hardware Incompatibilities
Reinstalling Microsoft® Windows® XP
Troubleshooting Tips
Follow these tips when you troubleshoot your computer:
If you added or removed a part before the problem started, review the installation procedures and ensure that the part
is correctly installed.
If a peripheral device does not work, ensure that the device is properly connected.
If an error message appears on the screen, write down the exact message. This message may help technical support
personnel diagnose and fix the problem(s).
If an error message occurs in a program, see the program's documentation.
System Lights
Your power button light and hard-drive light may indicate a computer problem.
Power Light Hard-
Drive
Light
Problem Description Suggested Resolution
Solid green N/A Power is on, and the computer is
operating normally.
No corrective action is required.
Blinking green Blank The computer is in the suspended
state (Microsoft® Windows® XP).
Press the power button, move the mouse, or
press a key on the keyboard to wake the
computer. See " Power Management ."
Blinks green several times
and then turns off
N/A A configuration error exists. Check the diagnostic lights to see if the specific
problem is identified.
Solid yellow N/A The Dell Diagnostics is running a
test, or a device on the system
board may be faulty or incorrectly
installed.
If the Dell Diagnostics is running, allow the
testing to complete.
Check the diagnostic lights to see if the specific
problem is identified.
If the computer does not boot, contact Dell for
technical assistance.
Blinking yellow Blank A power supply or system board
failure has occurred.
Check the diagnostic lights to see if the specific
problem is identified. See " Power Problems ."
Blinking yellow Solid
green
A system board or VRM failure has
occurred.
Check the diagnostic lights to see if the specific
problem is identified.