Troubleshooting a damaged system, Troubleshooting the system battery – Dell PowerEdge 2650 User Manual

Page 40

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Liquid spills

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Splashes

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Excessive humidity

Action

1.

 

Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

2.

 

Remove the cover (see "

Removing the Cover

").

3.

 

Remove all expansion cards installed in the system (see "

Removing an Expansion Card

" in "Installing System Options").

4.

 

Let the system dry thoroughly for at least 24 hours.

5.

 

Replace the cover (see "

Replacing the Cover

").

6.

 

Reconnect your system and peripherals to their electrical outlets, and turn on the system.

If the system does not start up properly, see "

Getting Help

," for instructions on obtaining technical assistance.

7.

 

If the system starts up normally, shut down the system and reinstall all expansion cards you removed in step 3 (see "

Installing an Expansion Card

" in

"Installing System Options").

8.

 

Run the system board tests in system diagnostics to confirm that the system is working properly.

If the tests did not complete successfully, see "

Getting Help

" for instructions on obtaining technical assistance.

Troubleshooting a Damaged System

Problem

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System dropped or damaged

Action

1.

 

Ensure that the following components are properly installed:

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Expansion-card cage

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Expansion cards

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Power supplies

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Cooling fans

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System board tray

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Drive carrier connections to the SCSI backplane board

2.

 

Ensure that all cables are properly connected.

3.

 

Ensure that all components are properly installed and are free from damage.

4.

 

Run the system board tests in system diagnostics.

If the tests did not complete successfully, see "

Getting Help

" for instructions on obtaining technical assistance.

Troubleshooting the System Battery

Problem

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Error message shows a problem with the battery

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System Setup program loses system configuration information

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System date and time do not stay current

The system battery maintains system configuration, date, and time information in a special section of memory when you turn off the system. The operating life
of the battery ranges from 2 to 5 years, depending on how you use the system (for example, if you keep the system on most of the time, the battery gets little
use and thus lasts longer). You may need to replace the battery if an incorrect time or date is displayed during the boot routine.

You can operate the system without a battery; however, the system configuration information maintained by the battery in NVRAM is erased each time you
remove power from the system. Therefore, you must re-enter the system configuration information and reset the options each time the system boots until you
replace the battery.

Action

1.

 

Re-enter the time and date through the System Setup program (see "Using the System Setup Program" in the User's Guide for instructions).

2.

 

Turn off and disconnect the system from the electrical outlet for at least one hour.

3.

 

Reconnect the system to the electrical outlet and turn the system on again.

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