Dell 2350 Wireless Broadband Router User Manual

Page 64

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(NAF) under its Code of Procedure then in effect (available via the Internet at

www.arb-

forum.com

, or via telephone at 1-800-474-2371). The arbitration will be limited solely to

the dispute or controversy between you and Dell. Any award of the arbitrator(s) shall be
final and binding on each of the parties, and may be entered as a judgment in any court
of competent jurisdiction. Information may be obtained and claims may be filed with the
NAF at P.O. Box 50191, Minneapolis, MN 55405.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers
ownership of the system and records the transfer with us. The limited warranty on Dell-
branded memory may not be transferred. You may record your transfer by going to our
website:
• If you are an Individual Home Consumer, go to

www.dell.com/us/en/dhs/topics/sbtopic_016_ccare.htm

• If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to

www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm

• If you are a Government, Education, or Healthcare Customer, or an Individual Home
Consumer who purchased through an Employee Purchase Program, go to

www.dell.com/us/en/pub/topics/sbtopic_016_ccare.htm

If you do not have Internet access, please call Dell at 1-800-326-9463.

"Total Satisfaction" Return Policy

If you are an end-user customer who bought new products directly from Dell, you may
return them to Dell up to 30 days after you receive them for a refund or credit of the
product purchase price. If you are an end-user customer who bought reconditioned or
refurbished products from Dell, you may return them to Dell within 14 days after the date
of invoice for a refund or credit of the product purchase price. In either case, the refund
or credit will not include any shipping and handling charges shown on your invoice and
will be subject to a fifteen percent (15%) restocking fee, unless otherwise prohibited by
law. If you are an organization that bought the products under a written agreement with
Dell, the agreement may contain different terms for the return of products than specified
by this policy.

To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a
Credit Return Authorization Number. To expedite the process of your refund or credit,
Dell expects you to return the products to Dell in their original packaging within five days
of the date that Dell issues the Credit Return Authorization Number. You must also
prepay shipping charges and insure the shipment or accept the risk of loss or damage
during shipment. You may return software for a refund or credit only if the sealed
package containing the floppy disk(s) or CD(s) is unopened. Returned products must be
in as-new condition, and all of the manuals, floppy disk(s), CD(s), power cables, and
other items included with a product must be returned with it. For customers who want to
return, for refund or credit only, either application or operating system software that has
been installed by Dell, the whole system must be returned, along with any media and
documentation that may have been included in the original shipment.

The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage products. It
also does not apply to products purchased through Dell's Software and Peripherals
division. For those products, please instead refer to Dell's Software and Peripheral's
then-current return policy (see the following section, "Dell Software and Peripherals
(Canada Only)").

Dell Software and Peripherals (Canada Only)

Third-Party Software and Peripherals Products
Similar to other resellers of software and peripherals, Dell does not warrant third-party
products. Third-party software and peripheral products are covered by the warranties
provided by the original manufacturer or publisher only. Third party manufacturer
warranties vary from product to product. Consult your product documentation for specific
warranty information. More information may also be available from the manufacturer or
publisher.

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