Dell XPS/Dimension XPS Gen 4 - Manual (Page 49)

Solving Problems
49
No sound from headphones
D ISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR — Sound from the speakers is
automatically disabled when headphones are connected to the computer’s front-panel headphone
connector.
T EST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
E LIMINATE POSSIBLE INTERFERENCE — Turn off nearby fans, fluorescent lights, or halogen lamps to
check for interference.
R UN THE SPEAKER DIAGNOSTICS
R EINSTALL THE SOUND DRIVER — See page 59.
R UN THE H ARDWARE T ROUBLESHOOTER — See page 64.
C HECK THE HEADPHONE CABLE CONNECTION — Ensure that the headphone cable is securely inserted
into the headphone connector (see page 70).
A DJUST THE W INDOWS VOLUME CONTROL — Click or double-click the speaker icon in the lower-right
corner of your screen. Ensure that the volume is turned up and that the sound is not muted.