Dell XPS/Dimension XPS Gen 4 User Manual

Page 54

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54

Advanced Troubleshooting

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Memory modules are detected, but a
memory failure has occurred.

• If you have two or more memory

modules installed, remove the
modules, reinstall one module (see
page 77), and then restart the
computer. If the computer starts
normally, reinstall an additional
module. Continue until you have
identified a faulty module or
reinstalled all modules without error.

• If available, install properly working

memory of the same type into your
computer (see page 77).

• If the problem persists, contact Dell

(see page 131).

A possible graphics card failure has
occurred.

• If the computer has a graphics card,

remove the card (see page 87),
reinstall it, and then restart the
computer.

• If the problem still exists, install a

graphics card that you know works and
restart the computer.

• If the problem persists or the

computer has integrated graphics,
contact Dell (see page 131).

A possible floppy or hard drive failure
has occurred.

Reseat all power and data cables and
restart the computer.

A possible USB failure has occurred.

Reinstall all USB devices, check cable
connections, and then restart the
computer.

Light Pattern

Problem Description

Suggested Resolution

= yellow
= green
= off

A B C D

A B C D

A B C D

A B C D

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