Solving problems, Troubleshooting your monitor, Common problems – Dell 2709W Monitor User Manual
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Solving Problems
Dell™ 2709W Flat Panel Monitor User's Guide
Monitor Specific Troubleshooting
Universal Serial Bus (USB) Specific Problems
Troubleshooting the Dell™ Soundbar (Optional)
Troubleshooting Your Monitor
Self-Test Feature Check (STFC)
Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly
connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:
1.
Turn off both your computer and the monitor.
2.
Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove both Digital (white connector) and the Analog (blue
connector) cables from the back of computer.
3.
Turn on the monitor.
4.
This box also appears during normal system operation if the video cable becomes disconnected or damaged.
5.
Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.
If your monitor screen remains blank after you use the previous procedure, check your video controller and computer system, because your monitor is
functioning properly.
OSD Warning Messages
For OSD-related issues, see
OSD Warning Messages
Common Problems
The following table contains general information about common monitor problems you might encounter.
CAUTION:
Before you begin any of the procedures in this section, follow the
Safety Instructions
.
The floating dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly.
While in self-test mode, the power LED remains blue. Also, depending upon the selected input, one of the dialogs shown below will continuously scroll
through the screen.
or
or
NOTE:
Self test feature check is not available for Composite, and Component video modes.
Common Symptoms
What You Experience
Possible Solutions
No Video/ Power LED off
No picture
l
Ensure that the video cable connecting the monitor and the computer is properly connected
and secure.
l
Verify that the power outlet is functioning properly using any other electrical equipment.