Dell Studio XPS 9100 (Mid 2010) User Manual

Page 40

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38

Using Support Tools

Alert! Previous attempts at booting this system
have failed at checkpoint [nnnn]. For help
in resolving this problem, please note this
checkpoint and contact Dell Technical
Support
— The computer failed to complete

the boot routine three consecutive times for

the same error. Contact Dell for assistance (see

“Contacting Dell” on page 57).
CMOS checksum error — Possible system

board failure or coin‑cell battery low.

Battery needs replacement. See the Service

Manual at support.dell.com/manuals or contact

Dell for assistance (see “Contacting Dell” on

page 57).
CPU fan failure — CPU fan has failed. CPU

fan needs replacement. See the Service Manual

at support.dell.com/manuals.
System fan failure — System fan has failed.

System fan needs replacement. See the Service

Manual at support.dell.com/manuals.

Hard-disk drive failure — Possible hard‑disk

drive failure during HDD POST. Contact Dell for

assistance (see “Contacting Dell” on page 57).
Hard-disk drive read failure — Possible

hard‑disk drive failure during HDD boot test.

Contact Dell for assistance (see “Contacting

Dell” on page 57).
Keyboard failure — Replace keyboard or check

the cable for loose connection.
No boot device available — No bootable

partition on hard drive, the hard drive cable is

loose, or no bootable device exists.

If the hard drive is your boot device, ensure

that the cables are connected and that the

drive is installed properly and partitioned as

a boot device.
Enter system setup and ensure that the

boot sequence information is correct.

See the

Service Manual at

support.dell.com/manuals.

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