Cd-rom drive problems – Compaq Deskpro 2000 User Manual
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G-8
Troubleshooting Without Diagnostics
CD-ROM Drive Problems
This section identifies some quick checks for CD-ROM drive–related problems.
Table G-8
CD-ROM Drive Problems
Problem
Possible Solution
Cannot read compact disc.
1. CD is not properly seated in the drive. Eject the CD, correctly seat it in the drive,
then reload.
2. CD has been loaded upside down. Eject the CD, turn it over, then reload.
System will not boot from CD-ROM
drive.
1. The CD-ROM boot is not enabled through the Computer Setup utility. Run the
Computer Setup utility and set the drive priorities.
2. Ensure that drive cabling and jumpers are set correctly. To boot a SCSI drive, the
drive ID number must be set to 0.
Cannot eject compact disc.
Turn off the computer and reboot. Push the eject button once the system has booted.
If this fails, call an authorized service technician to remove the CD from the drive.
CD-ROM device is not detected;
driver is not loaded.
CD-ROM drive is not connected properly. Open the computer and check to see that
the drive cable is connected properly.