Kontron M2M Smart Services Developer Kit User Manual - Manual (Page 37)

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
Are all device drivers properly installed? This may be a problem if you have added a 3G module to the system
that is not supported.

Are the configuration settings made in Setup correct?

Is the operating system properly loaded? Refer to the operating system documentation.
6.3 Hardware Diagnostic Testing
This section provides a more detailed approach to identifying a hardware problem and locating its source.
CAUTION: Turn off devices before disconnecting cables.
Before disconnecting any peripheral cables from the system, turn off the system by unplugging the power cord, and
any external peripheral devices.
1. Turn off the M2M system by unplugging the power cord and unplugging the power brick connector from system.
Turn off and disconnect all external peripheral devices. Disconnect each of devices from the system, except for
the keyboard and the video monitor.
2. Make sure your video display monitor and keyboard are correctly connected to the system. Turn on the video
monitor. Set its brightness and contrast controls to at least two thirds of their maximum ranges (see the
documentation supplied with your video display monitor).
3. Then make sure the M2M system power brick power cord is plugged into a properly grounded AC outlet.
4. This should turn on the system. If the power LED does not light, see Section below, “Power Light does not Light”.
Confirming the Operating System Load
Once the system boots up, the operating system prompt appears on the screen. The prompt varies according to the
operating system. If the operating system prompt does not appear, see
“ No Characters Appear on Screen ” .
6.4 Specific Problems and Corrective Actions
This section provides possible solutions for specific problems:
Try the solutions below in the order given. If you cannot correct the problem, contact your service representative or
authorized dealer for help. See section 10 for contact information.
Power Light does not Light
Check the following:

Did you plug in the system to the outlet?

Have you securely plugged the Kontron M2M System power cord into the power supply brick?

For AC, will other items plugged into the same power outlet function correctly?

The LED light is surfaced mounted on the board.
No Characters Appear on Screen
Check the following:
 Is the keyboard functioning? Test it by turning the “Num Lock” function on and off to make sure the Num Lock
light is functioning.

Is the video monitor plugged in and turned on? If you are using a switch box, is it switched to the correct system?

Are the brightness and contrast controls on the video monitor properly adjusted?

Is the video monitor signal cable properly installed? Are you using a HDMI to DVI Adapter? Have you confirmed
that it works by using it on another system?

Does this video monitor work correctly if plugged into a different system?