Losi LOSB0113 - Manual (Page 7)

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LIMITED WARRANTy
What this Warranty Covers
Horizon Hobby, Inc. (“Horizon”) warrants to the original purchaser that
the product purchased (the “Product”) will be free from defects in
materials and workmanship at the date of purchase.
What is Not Covered
This warranty is not transferable and does not cover (i) cosmetic dam-
age, (ii) damage due to acts of God, accident, misuse, abuse, negli-
gence, commercial use, or due to improper use, installation, operation
or maintenance, (iii) modification of or to any part of the Product, (iv)
attempted service by anyone other than a Horizon Hobby authorized
service center, or (v) Products not purchased from an authorized
Horizon dealer.
OTHER THAN THE EXPRESS WARRANTY ABOVE, HORIZON MAKES NO
OTHER WARRANTY OR REPRESENTATION, AND HEREBY DISCLAIMS
ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITA-
TION, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANT-
ABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE PURCHASER
ACKNOWLEDGES THAT THEY ALONE HAVE DETERMINED THAT THE
PRODUCT WILL SUITABLY MEET THE REQUIREMENTS OF THE PUR-
CHASER’S INTENDED USE.
Purchaser’s Remedy
Horizon’s sole obligation and purchaser’s sole and exclusive remedy
shall be that Horizon will, at its option, either (i) service, or (ii) replace,
any Product determined by Horizon to be defective. Horizon reserves
the right to inspect any and all Product(s) involved in a warranty claim.
Service or replacement decisions are at the sole discretion of Horizon.
Proof of purchase is required for all warranty claims. SERVICE OR
REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE
PURCHASER’S SOLE AND EXCLUSIVE REMEDY.
Limitation of Liability
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL
OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR PRODUCTION
OR COMMERCIAL LOSS IN ANY WAY, REGARDLESS OF WHETHER
SUCH CLAIM IS BASED IN CONTRACT, WARRANTY, TORT, NEGLIGENCE,
STRICT LIABILITY OR ANY OTHER THEORY OF LIABILITY, EVEN IF HO-
RIZON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Further, in no event shall the liability of Horizon exceed the individual
price of the Product on which liability is asserted. As Horizon has no
control over use, setup, final assembly, modification or misuse, no
liability shall be assumed nor accepted for any resulting damage or in-
jury. By the act of use, setup or assembly, the user accepts all resulting
liability. If you as the purchaser or user are not prepared to accept the
liability associated with the use of the Product, purchaser is advised
to return the Product immediately in new and unused condition to the
place of purchase.
Law
These terms are governed by Illinois law (without regard to conflict of
law principals). This warranty gives you specific legal rights, and you
may also have other rights which vary from state to state. Horizon
reserves the right to change or modify this warranty at any time
without notice.
WARRANTY SERVICES
Questions, Assistance, and Services
Your local hobby store and/or place of purchase cannot provide
warranty support or service. Once assembly, setup or use of the
Product has been started, you must contact Horizon directly. This will
enable Horizon to better answer your questions and service you in the
event that you may need any assistance. For questions or assistance,
please direct your email to [email protected], or
call 877.504.0233 toll free to speak to a Product Support representa-
tive. You may also find information on our website at www.horizon-
hobby.com.
Inspection or Services
If this Product needs to be inspected or serviced, please use the
Horizon Online Service Request submission process found on our
website or call Horizon to obtain a Return Merchandise Authorization
(RMA) number. Pack the Product securely using a shipping carton.
Please note that original boxes may be included, but are not designed
to withstand the rigors of shipping without additional protection. Ship
via a carrier that provides tracking and insurance for lost or damaged
parcels, as Horizon is not responsible for merchandise until it arrives
and is accepted at our facility. An Online Service Request is available
at http://www.horizonhobby.com under the Support tab. If you do not
have internet access, please contact Horizon Product Support to obtain
a RMA number along with instructions for submitting your product for
service. When calling Horizon, you will be asked to provide your com-
plete name, street address, email address and phone number where
you can be reached during business hours. When sending product into
Horizon, please include your RMA number, a list of the included items,
and a brief summary of the problem. A copy of your original sales
receipt must be included for warranty consideration. Be sure your
name, address, and RMA number are clearly written on the outside of
the shipping carton.
Notice: Do not ship LiPo batteries to Horizon. If you have any
issue with a LiPo battery, please contact the appropriate Horizon
Product Support office.
Warranty Requirements
For Warranty consideration, you must include your original sales
receipt verifying the proof-of-purchase date. Provided warranty
conditions have been met, your Product will be serviced or replaced
free of charge. Service or replacement decisions are at the sole discre-
tion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty service will be
completed and payment will be required without notification
or estimate of the expense unless the expense exceeds 50% of
the retail purchase cost. By submitting the item for service you
are agreeing to payment of the service without notification. Service
estimates are available upon request. You must include this request
with your item submitted for service. Non-warranty service estimates
will be billed a minimum of ½ hour of labor. In addition you will be
billed for return freight. Horizon accepts money orders and cashiers
checks, as well as Visa, MasterCard, American Express, and Discover
cards. By submitting any item to Horizon for service, you are agreeing
to Horizon’s Terms and Conditions found on our website http://www.
horizonhobby.com/Service/Request/.
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