Petsafe Innotek Smart Dog® Rechargeable In-Ground Pet Fencing System - Manual (Page 21)

Innotek, Inc. (800)-826-5527 www.innotek.net
If you have any questions about your containment sys-
tem, or about training your dog, please review the video
included with this product. If you still have questions or
concerns, please call Innotek.
SECTION 8. TROUBLESHOOTING
The following table identifies the solutions to common prob-
lems associated with pet containment systems. If a prob-
lem occurs, first check this table and try to determine what
the problem may be. If, for any reason, your Innotek sys-
tem still does not operate as described in this manual or if
you have any questions or problems not included in this
manual, please call Innotek at 1-800-826-5527.
TEST PROCEDURES
Note that some systems, including the SD-2100, fea-
ture internal lightning protection only. If you have one of
these systems, proceed to Test Procedures - SD-2100
model only section, page 22 below for test procedure
instructions.
Other systems, including the SD-2200, feature deluxe
external lightning protection. If you have one of these
systems, proceed to Test Procedures - SD-2200 model
only section below for test procedure instructions.
TEST PROCEDURES–SD-2200 MODEL ONLY
A. Transmitter Loop Test Procedure
SD-2200 Model ONLY
Always remove your dog’s collar receiver before per-
forming any transmitter testing.
The transmitter loop test procedure is use to deter-
mine the cause of a "Boundary Wire Broken or
Disconnected" alarm indication. You will need a short 6
foot piece of boundary wire with 3/8-inch of the insula-
tion stripped from both ends.
Verify the transmitter is plugged into lightning protector,
the transmitter POWER switch is ON, and all boundary
wire connections at the lightning protector and trans-
mitter are properly connected. If the status light is still
flashing red and the alarm is on, continue with the fol-
lowing steps.
1. Remove the existing pre-twisted wire pair from the
lightning protector LOOP connector by pressing the red
release levers on the connector and pulling the wires
free from the unit.
2. Insert both ends of the 6-foot wire into the LOOP
connector on the lightning protector and recheck the
transmitter status light and alarm.
a. If the status light is green and the alarm is off, the
problem is in the boundary wire. Check for visible dam-
age to the wire at the entry into the house. If none is
observed, perform the Wire Break Location Test
Procedure to find and correct the wire break (Sec. B).
b. If the status light is still flashing red and the alarm is
on, remove the 6-foot wire, reconnect the boundary
wire to the lightning protector and continue with the fol-
lowing steps.
3. Remove the existing pre-twisted wire pair from the
transmitter LOOP connector by pushing the orange
release levers on the connector away from the wires
and remove the two wires from the transmitter.
4. Insert both ends of the 6-foot wire into the LOOP
connector on the transmitter and recheck the transmit-
ter status light and alarm.
a. If the status light is green and the alarm is off, the
problem is in the lightning protector. The lightning pro-
tector has a lifetime warranty. Contact Innotek for a
warranty replacement.
b. If the status light is still flashing red and the alarm is
on, the malfunction is in the transmitter. Contact
Innotek for assistance.
21.
1/4”
TROUBLESHOOT-