Petsafe Pawz Away® Indoor Pet Barrier - Manual (Page 15)

14 Customer Care Center 1-800-732-2677 www.petsafe.net 15
Accessories
To purchase additional accessories for your PetSafe ® Pawz Away ® Indoor Pet Barrier, contact
the Customer Care Center at 1-800-732-2677 or visit our website at www.petsafe.net to locate
a retailer near you.
Component Part Number
Battery – 3 Volt Lithium (two pack - size CR2032) RFA-35-11
Replacement Strap RFA-308
Extra Receiver Collar RFA-377
Extra Barrier Transmitter ZND-1000
Replacement Short and Long Contact Points RK-17
Receiver Collar Battery Door RFA-394
Troubleshooting
Barrier Transmitter does not
appear to work.
• Check segment indicator on Barrier Transmitter.
• Check/replace batteries in Barrier Transmitter.
• Increase the Barrier Area range on the Barrier
Transmitter.
• Check that the Barrier Transmitter setting corresponds
to the Receiver Collar setting. (i.e. Barrier Transmitter
is set to mode A and Receiver Collar is synchronized
to pick up mode A)—refer to Additional Features
section beginning on page 11 for instructions.
Barrier Area range is too low. • Check/replace batteries in Receiver Collar.
• Adjust Barrier Transmitter range to increase Barrier
Area size.
Barrier Area range is too high. • Adjust Barrier Transmitter range to decrease Barrier
Area size.
Pet seems to receive no
stimulation.
• Check/replace batteries in Receiver Collar.
• Use Test Light Tool to check for static correction.
• Check Receiver Collar fit to ensure Contact Points
have direct skin contact.
• Check the setting on the Barrier Transmitter.
Unable to hear Receiver Collar
tone.
• Check/Replace batteries in Receiver Collar.
• Pets easily hear tone but it may be a volume level that
is difficult for you to hear.
• Use the Test Light Tool to check Receiver Collar for
static correction.
No segments on Barrier
Transmitter.
• Press the UP (+) arrow button.
• Check/replace batteries in Barrier Transmitter.