FaxBack Port Server - Manual - Manual

Chapter 1 – Introduction
Congratulations on your purchase of the NET SatisFAXtion IP Port Server from FaxBack, Inc. Many years of effort
have gone into developing a system that will give you the functionality you desire today and a platform that can
accommodate your growing needs in the years to come.
How to Use This Manual
To make the guide clear and easy to read, symbols have been used to identify information that is critical to the
operation of your FaxBack system. Please pay close attention to anything identified as Important Information.
About this Guide
This guide is written with both the systems implementer and systems administrator in mind. It shows you how to
install and configure the NET SatisFAXtion IP Port Server. It also shows you how to install and configure client
software.
Customer Service
FaxBack is dedicated to giving our customers world‐class support. New purchases include 30 days of free Port
Server support from the date of purchase. Extended support plans, including telephone, fax, email and remote
dial‐in support, are available on an annual basis. To find out more about FaxBack’s portfolio of electronic and
person‐to‐person technical support options designed to meet your needs, please visit our web site at:
http://www.faxback.com/support
There are several ways to purchase a new software subscription or to renew an existing subscription:
Email [email protected]
Web http://www.faxback.com/support/overview
Phone 800‐FAXBACK (800‐329‐2225) or (503) 597‐5350
Knowledge Base and Technical Support
If you need technical support on your FaxBack products, your first and best option is to search the FaxBack
Knowledge Base which can be found at:
http://www.faxback.com/support .
This technical database gives you access to valuable information on installation, configuration and maintenance
issues. The extensive database includes powerful search capabilities, allowing you to access information quickly.
If you need help and cannot find your answers in this manual or in the Knowledge Base, please feel free to contact
us. Comments and suggestions regarding the documentation are also welcome.
The Knowledge Base is available for free to all FaxBack customers. To obtain technical support by telephone, fax or
email, you must provide the six‐digit Server ID that was provided to you. With this code and a current support
agreement, you can contact Port Server support in one of the following methods: