CANOGA PERKINS CanogaView Smart Element Manager - Manual (Page 78)

CanogaView ® Smart Element Manager
72 Enterprise Version
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5.3 Traps/Alarm Processing
If you are experiencing problems receiving alarms in the Alarm Monitor, there are several
things you can do to troubleshoot the problem:
1. Make sure that the IP address of the CanogaView Smart Element Manager server
computer is listed in the Host Table of the SNMP Agent from which alarms are expected,
and that the Access Level for this IP address is "4" (Read/Write/Trap).
Example DMM instructions: To do this, start a Telnet session to the DMM. On the
MAIN MENU, select "1" to access the Domain Management Module. On the DOMAIN
MANAGEMENT MODULE screen, select "6" to view the Host Table. Add or edit an IP
address entry for the CanogaView Smart Element Manager server as needed.
2. Verify that you have IP connectivity from the SNMP Agent to the CanogaView Smart
Element Manager server by pinging the server from the device.
Example DMM instructions: Start a Telnet session to the DMM. On the MAIN MENU,
select "1" to access the Domain Management Module.
On the DOMAIN
MANAGEMENT MODULE screen, select "3", Ping Generation. On the PING MENU
screen, enter the IP address of the CanogaView Smart Element Manager server
computer and a number of ping attempts to make. Hit Enter to start the test.
If ping requests are sent but not received, it indicates a lack of IP connectivity from the
SNMP Agent to the server. In this case, it is not possible for CanogaView Smart
Element Manager to receive SNMP traps from the SNMP Agent. Contact your system
or network administrator for help with troubleshooting a network problem.
3. Verify that the CanogaView Smart Element Manager services needed for trap
processing are running, and stop/restart them if necessary.
Windows NT/2000
Open the Services application (Start->Settings->Control Panel: Services) and look for
the "CanogaView Smart Element Manager" service. The status of this service should be
"Started"; if it is not, select the "CanogaView Smart Element Manager" list item and
click the Start button.
If after troubleshooting alarms are still not being received, you can try to stop and restart
the services by selecting the "CanogaView Smart Element Manager" service list item,
clicking on "Stop", then "Start".
4. Determine if SNMP traps sent by the SNMP Agent are arriving at the CanogaView Smart
Element Manager server computer by looking at syslog messages.
On Windows NT/2000, execute the following program to display syslog messages:
nms-install-directory\syslogd\2.2\syslogd-2.2\application\SyslogD.exe