Acoustica Mixcraft 7 - Manual (Page 369)

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If you're using an ASIO device or other external audio device, you won’t see an input
level slider on armed tracks (this inherent to ASIO audio devices, not Mixcraft). You’ll
need to lower the output level of the hardware preamp or audio device to reduce the
level being sent to Mixcraft.
FILES NOT LOADING
SOUND WON'T LOAD
There are many different types of sound file formats. Mixcraft currently supports Wave
(.WAV and .AIF), MP3, OGG, and WMA formats.
In addition, Mixcraft works with the Windows Audio Compression Manager (ACM) to
load compressed non-PCM Wave files.
If the audio file is a WMA file, make sure that WMA format support is installed and
that the file does not have Digital Rights Management (DRM) on it. The preceding
paragraphs might've set a record for acronyms... sorry about that.
WMA FILE SUPPORT
In order to load and save to WMA files, you must have support for Microsoft Windows
Media Format 7.1. If you are trying to load a WMA file or export to a WMA file and the
option is grayed out, you probably do not have this installed. To download and install
it, please visit http://www.acoustica.com/plug-ins/wma-install.htm. (It isn’t necessary to
restart your computer.)
If you've already installed WMA support, you may be trying to open a WMA with
Digital Rights Management (DRM). If the WMA file was created with Windows Media
Player, try recreating it with DRM disabled. To turn off DRM, run Windows Media
Player, choose Options from the Tool menu, click on Copy Music and ensure that Copy
Protect Music is unchecked.
CAN'T LOAD OR SEE VIDEO FILE
To load a video, select Video>Add Video File... from the Main Window menu. Navigate
to the folder containing the video.
If the video is not in .AVI or .WMV format, you’ll need to switch the File Type drop-
down from Default Video Files to All Files. Your video file should now be visible. Select
it to load it.
Proper video codecs may need to be installed in order to load a given video. See Video
Is Not Loading for more information.