Kistler-Morse KM Weigh II - Manual (Page 75)

Appendix. D. Kistler-Morse Service and Warranty
D-1
Appendix D. Kistler-Morse Service
and Warranty
Product Warranty
A complete, unabridged copy of our product
warranty is available upon request from
Kistler-Morse. A summary of the warranty,
subject to the terms and conditions listed
fully in the warranty, follows:
Kistler-Morse warrants equipment of its
own manufacture to be free from defects in
material and workmanship for one year
from date of shipment to original user.
Kistler-Morse will replace or repair, at our
option, any part found to be defective.
Buyer must return any part claimed
defective to Kistler-Morse, transportation
prepaid.
Service
Kistler-Morse maintains a fully trained staff of
field service personnel who are capable of
providing you with complete product assis-
tance.
Phone Consultation
Our Field Service staff provides the following
services by telephone, via our regular and toll
free number (toll free in USA and Canada
only), at no charge:
• Technical, application, and
troubleshooting assistance
• Spare parts assistance
• Warranty (replacement) assistance
On-Site Consultation
Kistler-Morse’s Field Service staff can provide
additional services at your request. Contact
Kistler-Morse for rate and scheduling informa-
tion for the following services:
• Technical, application, startup, and
troubleshooting assistance on-site
• Training on-site or at our corporate office
• Service calls
• Equipment updates to our latest
configuration
General descriptions of some of these
standard services follow. Of course, if your
service needs vary from those described, we
are available to discuss them with you.
Installation, Startup Assistance,
and On-Site Training
Notes
1. For vessels to be instrumented with
Microcells or L-Cells, the customer
may contract to have Kistler-Morse
install the sensors. For all other
sensors and transducers,
installation must be performed by
the customer.
2. Field wiring, conduit installation,
junction box mounting, and signal
processor mounting must be
performed by the customer. The AC
power must be connected to the
signal processor, but not energized,
prior to Kistler-Morse beginning
work.
All field wiring will be checked for errors. The
system will be powered up and checked out
for proper electrical operation. Calibration will
be performed if actual material or weight
devices can be moved. If it is not possible
to move material, a pre-calibration will be
performed. Recommendations for the
optimal performance of the system will
be provided.
On-site training will include simulation of the