Kistler-Morse KM LD360s - Manual (Page 24)

On-Site Consultation
KM’s Field Service staff can provide additional services at your request.
Contact KM for rate and scheduling information for the following
services:
• Technical, application, startup, and troubleshooting assistance
on-site
• Training on-site or at our production facility
• Service calls
• Equipment updates to our latest configuration
General descriptions of some of these standard services follow. Of
course, if your service needs vary from those described, we are
available to discuss them with you.
Installation, Startup Assistance, and On-Site Training
The system will be powered up and checked for proper electrical
operation. For best results, KM requires moving a known amount of
material, such as a truckload, for Live Load calibration. Live Load
calibration will be performed if actual material or weight devices can be
moved. If it is not possible to move material, a Manual calibration will
be performed. Recommendations for the optimal performance of the
system will be provided.
On-site training will include simulation of the Live Load calibration
process (if Live Load calibration can not be performed while KM is on
site) and instruction covering operation and maintenance of the system.
Troubleshooting
KM will troubleshoot systems for mechanical, electrical, calibration,
and wiring errors. Normal component repairs will be made and wiring
errors will be corrected, including replacement of non-repairable
printed circuit boards. (To troubleshoot your own equipment, see
Appendix C for Equipment Troubleshooting charts)
Service Calls
KM will perform on-site repair/replacement services.
Return Material Authorization
If a part needs to be sent to the factory for repair, contact KM and
request a Return Material Authorization (RA) number. The RA number
identifies the part and the owner and must be included with the part
when it is shipped to the factory.
Note: Load Disc installation, field
wiring, conduit installation, and
junction box and signal processor
mounting must be performed by the
customer. The AC power must be
connected to the signal processor,
but not energized, prior to KM
beginning work.
Appendix A: Contact Information
A-2