Known problems, Problems when installing on windows xp, Problems when uninstalling the release script – Kofax Ascen 7.0 Release Script for Hummingbird DM 5.0-5.1 User Manual

Page 37: Uninstalling the dmrel folder, Blank passwords are not supported

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Ascent® 7.0 Release Script for Hummingbird DM 5.0-5.1 Release Notes

Kofax, Inc.

37

Known Problems

This section contains information about known problems with the Ascent 7.0 Release Script for

Hummingbird DM.

Problems When Installing on Windows XP

If you are installing the Ascent 7.0 Release Script for Hummingbird DM on a Windows XP

Professional workstation and you specify a mapped drive, you will receive the following error

message. (SPR 31250)

Error 1904. Module <

mapped drive

> failed to register. HRESULT –2147467259. Contact

your support personnel.

Workaround: The error message is incorrect and can simply be ignored. Click the Ignore button

and the release script will successfully install and register the release script.

If you click the Abort button, the installation will end. If you click the Retry button, you will

receive the above error message again.

Problems When Uninstalling the Release Script

If you click the Cancel button while you are uninstalling the release script, all the release script

original files will remain properly installed on the system. However, depending on the point

during the uninstallation that the Cancel button is clicked, the release script may be un-registered.

In such a case, once you attempt to log on to the release script, login will fail. (SPR 31221)

Workaround: If this problem occurs, run Repair. Refer to Repairing the Release Script on page 25

for more information. Alternatively, you can re-register the release script in the Release Script

Manager.

Uninstalling the DMRel Folder

Uninstall does not remove the DMRel folder when using Add or Remove Programs utility. If you

want to completely uninstall the DMRel folder from your workstation, you must manually delete
the folder. (SPR 28017)

Blank Passwords are Not Supported

The Hummingbird DM release script does not support using a blank or NULL password when

logging on to the release script. You will receive the following error message when you attempt to

log on to the release script. (SPR 00011363)

The release script could not log you on. Please make sure that your library name, user
name, and password are correct. In addition, make sure that the Caps Lock is not
accidentally turned on.

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