AltiGen MAXCS 7.0 Update 1 AltiReport - Manual (Page 46)

42 AltiReport Manual
• All WG(s) Inbound Calls—Number of inbound workgroup calls answered
•
All WG(s) Outbound Calls—Number of outbound workgroup calls made
•
Direct Inbound Calls—Number of inbound direct calls answered
•
Direct Outbound Calls—Number of outbound direct calls made
Data Source
All data from the tables AGENTPERWGSUMMARY1, AGENTPERWGSUMMARY2,
AGENTSUMMARY1, AGENTSUMMARY2.