Installation and access, Requirements, Hapter – AltiGen MAXCS 7.0 Update 1 AltiReport User Manual
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Chapter 1: Installation and Access
AltiReport Manual 1
C
H A P T E R
1
Installation and Access
Call detail records (CDR) are an important source of information for call centers running
PBX systems. AltiReport is a Web-based reporting application that can generate 45
detailed CDR reports, according to agent, workgroup, and DNIS. Both report summaries
and analyses are available.
Requirements
AltiReport can be set up on a Microsoft Windows operating system.
•
Use a separate standalone server for AltiReport — do not install it on the MAXCS
ACM/ACC system. Minimum system requirements:
•
IBM/PC AT compatible system
•
Intel 2GHz Pentium 4 or equivalent
•
60GB available hard drive disk space
•
1GB RAM (2GB RAM is required if AltiReport is running on the same machine
as SQL Server. Running AltiReport on the same machine as SQL Server is not
recommended.)
•
Operating System:
•
Windows Server 2003 SP3 with Internet Information Services
•
Windows Server 2008 SP2 (32-bit) with IIS
•
Windows Server 2008 R2 SP1 (64-bit)
•
Windows Server 2012 R2
•
AltiReport License — needs to be added to MAXCS ACM/ACC 7.0 Update 1
system and registered.
•
JRE 1.6 (Java Runtime Environment)
•
Apache Tomcat 6.0 will be installed automatically
•
MAXCS ACM/ACC 7.0 Update 1 must be installed in the same network
•
External Logger 7.0 Update 1 (or above) and an external CDR database (Microsoft
SQL Server 2005 or Microsoft SQL Server 2008) must be installed in the same
network. See the CDR Manual for information.