AltiGen MAXCS 7.0 Update 1 AltiReport User Manual

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AltiReport

Manual

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DND/FWD—Amount of time the agent’s phone was set to DND or FWD

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Error—Amount of time the agent’s phone was in error state.

Data Source

All data from the tables AGENTPERWGSUMMARY1, AGENTPERWGSUMMARY2,
AGENTSUMMARY1, AGENTSUMMARY2, AGENTSUMMARY4.

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