AltiGen MAXCS 7.0 Update 1 AltiReport - Manual (Page 64)

60 AltiReport Manual
• Hang up in Queue—The number of calllers who hung up while in queue
•
Hang up in Ring—The number of callers who hung up when the phone was
ringing
• Total ABN
•
Calls—Total number of abandoned calls in the workgroup for the specified
time period
•
WT—Total wait time for those abandoned calls
•
Avg WT—The average wait time for those abandoned calls (WT/Calls)
• Overflowed/Redirected
•
Calls—Total number of that workgroup’s overflowed and redirected calls in the
specified time period
•
WT—Total wait time for those overflowed/redirected calls
•
Avg WT—Average wait time per call for those overflowed/redirected calls (WT/
Calls)
Data Source
All data from the table WGSUMMARY