If you need assistance or service, Before calling for assistance – Whirlpool FGP335B User Manual
Page 23
Attention! The text in this document has been recognized automatically. To view the original document, you can use the "Original mode".
I F Y O U N E E D A S S I S T A N C E O R S E R V I C E
If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our toll
free telephone number for help or calling for service, please provide a detailed description of
the problem, your appliance's complete model and serial numbers and the purchase date.
(See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance ...
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM
POSSIBLE CAUSE
SOLUTION
Nothing will
operate
The power cord is not
plugged into a live circuit
with proper voltage.
Plug the power cord into a live circuit
with proper voltage. (See Installation
Instructions.)
Range is not properly con
nected to gas supply.
Contact an authorized Roper service
technician to reconnect range to
gas supply. (See Installation Instruc
tions.)
A household fuse has blown
or a circuit breaker has
tripped.
Replace household fuse or reset circuit
breaker.
Controls are not set correctly.
Reset controls, if needed.
The flow of combustion and/
or ventilation air to the range
is blocked.
Remove blockage to airflow to and
around range.
The oven will
not operate
The Oven Temperature
Control is not turned to a
temperature setting.
Push in and turn the Oven Temperature
Control to a temperature setting.
Burner fails to
light
The power cord is not
plugged into a live circuit
with proper voltage.
Plug the power cord into a live circuit
with proper voltage. (See Installation
Instructions.)
A household fuse has blown
or a circuit breaker has
tripped.
Replace household fuse or reset circuit
breaker. In case of prolonged power
failure, manually light burners (see
page 8).
Burner ports are clogged.
Clean with a straight pin (see pages 18
and 20).
Burner flames
are uneven
Burner ports are clogged.
Clean with a straight pin (see pages 18
and 20). If this fails, call an authorized
Roper service technician for service.
continued on next page
23