Intek RheoVac 940 User Manual

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SECTION 5 — CUSTOM ER SERVICE

Intek's corporate philosophy is to help solve our customer's difficult flow measurement problems. When
you purchase a RheoVac monitor you also receive Intek's outstanding customer service. For sales or
product service, call your local representative or Intek directly at (614) 895-0301 8AM to 5PM EST/EDT
weekdays or fax us anytime at (614) 895-0319. E-mail inquiries should be sent to sales@Intekflow.com
or techsupport@Intekflow.com. Our customer service staff will provide assistance promptly.

5.1

QUESTION ON EXISTING HARDWARE

To allow us to help you more quickly, please have the serial number of the equipment available before
you call.

5.2

TROUBLE SHOOTING

If you have reviewed SECTION 4.4 TROUBLE SHOOTING and have questions, please call our
experienced engineers for assistance. In many cases we can solve a problem over the phone by analysis
of the data taken on TROUBLE SHOOTING, Table VII. Please record as much of the data as possible
prior to calling.

5.3

FACTORY AND FIELD SERVICE

If you request field service, Intek has experienced engineers available to meet your needs. The RheoVac
monitor is complex and most repairs or recalibrations will require returning the instrument to the factory.
If a problem cannot be solved over the phone, with your help, we will determine if factory service or
field service will be the best solution.

To request factory service, a Return Material Authorization (RMA) or purchase order is required. Our
customer service staff will assist you with the required information to return instruments for service.

5.4

QUESTIONS ON NEW EQUIPMENT

For a new RheoVac Monitor application or any liquid or gas flow measurement need, contact the Intek
technical sales department at the above phone/fax numbers. Our staff will be pleased to answer all
questions and provide quotations.

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