Intek RheoVac SENTRY - Manual (Page 26)

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SECTION 5 — CUSTOMER SERVICE
Intek's corporate philosophy is to help solve our customer's difficult flow measurement problems. When
you purchase a RheoVac instrument you also receive Intek's outstanding customer service. For sales or
product service, call your local representative or Intek directly at (614) 895-0301, 8AM to 5PM
EST/EDT weekdays, or fax us anytime at (614) 895-0319. E-mail inquiries should be sent to
[email protected]. Our customer service staff will provide assistance promptly.
5.1 QUESTION ON EXISTING HARDWARE
To allow us to help you more quickly, please have the serial number of the equipment available before
you call.
5.2 TROUBLE SHOOTING
If you have reviewed
SECTION 4.4 TROUBLE SHOOTING and have questions, please call our
experienced engineers for assistance.
5.3 FACTORY AND FIELD SERVICE
If you request field service, Intek has experienced engineers available to meet your needs. The RheoVac
instrument is complex and most repairs or re-calibrations will require returning the instrument to the
factory. If a problem cannot be solved over the phone, with your help, we will determine if factory
service or field service will be the best solution.
To request factory service, a Return Material Authorization (RMA) or purchase order is required. Our
customer service staff will assist you with the required information to return instruments for service.
5.4 QUESTIONS ON NEW EQUIPMENT
For a new RheoVac SENTRY application or any liquid or gas flow measurement need, contact the Intek
technical sales department at the above phone/fax numbers. E-mail inquires should be sent to
[email protected]. Our staff will be pleased to answer all questions and provide quotations.