Storing and retrieving parked calls – Cisco 7970 Series User Manual
Page 45
Advanced Call Handling
Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3)
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•
Pressing OPickUp or Other PickUp connects you to the call in the pickup group with the highest
priority.
•
If you have multiple lines and want to pick up the call on a non-primary line, first press
for
the desired line, then press a Call PickUp softkey or button.
•
If you use the BLF Pickup feature on your phone, see
“Using BLF to Determine a Line State”
Storing and Retrieving Parked Calls
You can park a call when you want to store the call so that you or someone else can retrieve it from
another phone in the Cisco Unified Communications Manager system (for example, a phone at a
co-worker’s desk or in a conference room). You can park a call by using these methods:
•
Call Park—Use the Park softkey to store the call. Your phone displays the call park number where
the system stored your call. You must record this number and then use the same number to retrieve
the call.
•
Directed Call Park—Use the Transfer softkey to direct the call to an available directed call park
number that you dial or speed dial. To retrieve the call from a directed call park number, dial the
park retrieval prefix, then dial or speed dial the same directed call park number.
You can use a Directed Call Park button to speed-dial the directed call park number and to
monitor whether a directed call park number is occupied or available.
If you want to...
Then...
Store an active call
using Call Park
1.
During a call, press Park. (You may need to press the more softkey to
see Park.)
2.
Note the call park number displayed on your phone screen.
3.
Hang up.
Retrieve a parked call
Enter the call park number from any Cisco Unified IP Phone in your
network to connect to the call.
Direct and store an
active call at a directed
call park number
1.
During a call, press Transfer.
2.
Press Directed Call Park
with the park-unoccupied icon
to
speed dial the directed call park number.
A Directed Call Park
(blinking) with park-occupied icon
indicates the directed call park number is not available.
3.
Press Transfer again to finish storing the call.
Retrieve a parked call
from a directed call
park number
From any Cisco Unified IP Phone in your network, enter the park retrieval
prefix and dial the directed call park number. Or after entering the park
retrieval prefix, press the
(blinking) with
to connect to the call.