Cisco 500 Series - Manual (Page 54)

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The Portal is the connection into Cisco, where all customer
information resides, and serves as the access point for the
information and resources necessary to address a particular
support issue or scenario. Through the Portal, you can:
• Access and administer all your Cisco SMB Support
Assistant contracts
• Access and manage your device inventory
• Access documentation that provides assistance in
identifying a problem as well as the potential solution
• Retrieve instructional documents on basic network
configuration scenarios
• Update your Client software
• Open a service request online and receive a response from a
Cisco SMB Support Assistant technical support agent
within 1 business day during normal business hours
Cisco SMB Support Assistant Client
The Cisco SMB Support Assistant Client (Client) is the
application stored locally on your computer hard drive and can
be installed much like common Windows-based programs. It
runs the tools necessary to perform a particular task and
interacts with the Portal in launching the appropriate support
function. Components within the Client include:
• Basic setup wizard to help connect to and configure covered
Cisco devices
• Device database to help manage devices in the network
• Diagnostic and device management utilities for covered
Cisco networking devices
• Troubleshooting instruction for issues most commonly
encountered in the SMB environment
• Access and links to the Portal to open service requests
online, purchase support contracts through designated
links, and perform other service-related functions
Periodic updates to the Client software will be necessary. You
can manually download updates from the Portal or respond to
prompts that updates are available.