Cisco 500 Series - Manual (Page 53)

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9
Obtaining Technical Assistance
Cisco and its certified partner community, as part of the
integrated whole solution, offer the technical expertise and
customer services needed to successfully deploy and operate
your network. This includes the newest Cisco support offering
specifically for small and medium-sized businesses, Cisco SMB
Support Assistant. This technical support program helps SMBs
to protect their network investment and ensure operational
reliability. Cisco SMB Support Assistant provides service and
support for the Catalyst Express 500 switches and other Cisco
networking products. Cisco SMB Support Assistant features
simple-to-use Portal and Client applications, 8 hours a day, 5
days a week TAC support, and Advanced Replacement Next
Business Day.
Cisco Technical Support
The Cisco SMB Support Assistant Portal and Client applications
are management tools designed specifically for SMBs. This
secure portfolio of tools helps you to access information and
inventory as well as providing device management and technical
support tools for covered Cisco networking devices. The Portal
and Client are available 24 hours a day, 365 days a year, at this
URL:
http://tools.cisco.com/Support/SMBSA/Login.do
Cisco SMB Support Assistant Portal
The Cisco SMB Support Assistant Portal (Portal) is the online
tool, serving as the how-to arm and starting point for
accomplishing a particular task. It is specifically designed to
offer self-help and support for products covered by Cisco SMB
Support Assistant. The Portal helps to provide a seamless
customer experience from installation, setup, and configuration
to troubleshooting and access to Cisco's technical support
resources. It also supplies end-to-end documentation for specific
support functions.